Privacy Policy

1. Information We Collect

When you submit an enquiry through our website, we may collect the following information:

• Your name
• Your email address
• Your phone number, if provided
• Your company name, if provided
• Your message and project requirements

We may also process technical information, such as browser type, device information, IP address, and website usage data, where this information is collected through website infrastructure, security logs, or other features actually in use.

Please do not submit sensitive personal information through the enquiry form unless it is necessary for your enquiry.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests.
• Discuss your project requirements and our services.
• Contact you about services relevant to your enquiry.
• Conduct reasonable business follow-ups, including calls or messages about our services where permitted by applicable law.
• Maintain and improve our website and business operations.
• Protect the website against spam, fraud, misuse, and security threats.
• Maintain business records and comply with legal obligations.

Where consent or another legal basis is required for marketing communications, we will handle such communications accordingly. You may ask us to stop promotional communications.

3. How We Store and Process Information

Information submitted through our website enquiry form is stored in a PostgreSQL database hosted by Neon. Our website is hosted using Vercel.

We may rely on these providers to host, maintain, secure, and operate our website and database. These providers may process information on our behalf as necessary to provide their services.

Access to enquiry information is intended to be limited to authorized persons who need it for legitimate business purposes.

4. Sharing of Information

We do not sell your personal information.

We may share information in the following circumstances:

• With service providers that help us operate, host, maintain, and secure our website and database.
• With authorized team members who handle enquiries and client follow-ups.
• Where disclosure is required by applicable law, a court order, or a lawful request from an appropriate authority.
• Where reasonably necessary to protect our rights, security, or property, subject to applicable law.

We take reasonable steps to ensure that information is handled appropriately when shared for legitimate business purposes.

5. Cookies, Analytics and Advertising

As of the date of this Policy, we do not use Google Analytics, the LinkedIn Insight Tag, or the Meta Pixel on this main website, based on our current website setup.

Our website hosting and security infrastructure may process technical information necessary to operate, maintain, and protect the website.

If we introduce analytics tools, advertising pixels, cookies, or similar tracking technologies on this website in the future, we will update this Policy as appropriate and obtain consent where required by applicable law.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

We operate a separate advertising landing page at ads.trustsphereitsolutions.com. That landing page may use different tracking technologies and has separate data collection practices. Please review the privacy information provided on that landing page.

6. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, conduct relevant business follow-ups, maintain business records, resolve disputes, and comply with applicable legal requirements.

Retention periods may vary depending on the nature of the enquiry and our legal or operational needs. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security, but we aim to handle information responsibly and limit access to authorized persons.

8. Your Privacy Rights and Requests

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also raise concerns about how your information is processed or request that promotional communications stop.

To submit a request, contact us using the details in the "Contact Us" section below. We may need to verify your identity before processing a request. We will respond in accordance with applicable legal requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

10. Children's Privacy

Our website is intended primarily for business enquiries regarding IT and technology services and is not directed at children. Please do not submit children's personal information through our website unless legally appropriate and necessary.

11. Legal Compliance and Disputes

We may process or disclose personal information where reasonably necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our agreements, or protect our rights and security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The revised Policy will be published on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us: